At Copier Extravaganza (The Copier Extravaganza, Inc.), we are dedicated to outstanding customer service and your complete satisfaction with every purchase. If you have a concern or dispute regarding an order, payment, product, or any aspect of your experience, please follow the process below:
1. Contact Customer Support Please first reach out to our Customer Support team:
- Email: support@copierextravaganza.com
- Location: Nashville, TN, USA
Most issues can be resolved quickly and efficiently through direct communication.
2. Provide Details To help us resolve your dispute efficiently, please include your order number, a description of the issue, and any supporting documentation (such as photos or receipts).
3. Our Resolution Process
- We aim to acknowledge your dispute within 2 business days.
- Our team will investigate the matter and keep you informed throughout the process.
- Most disputes are resolved within 7 business days, depending on complexity.
- In the interest of fostering long-term customer relationships, Copier Extravaganza generally rules in favor of buyers in 95–99% of cases, unless fraud is involved.
4. Escalation If your issue is not resolved to your satisfaction, you may request escalation to a supervisor or manager for further review.
5. External Dispute Resolution If we are unable to reach a satisfactory resolution, you may have the option to pursue dispute resolution through PayPal, our payment provider, according to their policies and procedures.
Note: The EU Online Dispute Resolution (ODR) platform is generally not applicable to transactions within the USA. For international customers, please contact us to discuss your options.
Commitment to Fairness Copier Extravaganza is committed to treating every customer fairly and resolving disputes in a timely, transparent manner.
If you have any questions about our dispute resolution process, please contact us at support@copierextravaganza.com.
Your satisfaction matters to us!